Terms and conditions

1. Who we are

LA Cleaning is an independent domestic cleaning business established in 2010, operating in Harpenden, Batford, Wheathampstead, Westfield and East Hyde. Contact: 07972 705389, Lucinda@la-cleaning.co.uk.

2. Quotes

We quote after visiting your home. The visit is free and carries no obligation. The figure we give you is for the work discussed at that visit. If what you need changes, we will requote rather than adjust the bill without telling you.

3. Regular cleans and notice

A regular clean is an ongoing arrangement on an agreed day and time. It is not a fixed-term contract and there is no minimum number of visits.

To end a regular clean, we ask for two weeks written notice. Email or a text message is fine. The two weeks lets us fill the slot, because your cleaner's hours are planned around it. You will be charged for cleans that fall inside the notice period, whether or not you want them carried out.

We will give you the same two weeks notice if we ever need to end an arrangement, except where clause 8 applies.

4. Skipping or moving a single visit

Skipping the occasional week, for a holiday or similar, is not a problem and is not charged, provided you tell us as early as you reasonably can so the slot can be reallocated. Repeated late cancellations may be charged, and we will always tell you before that happens rather than after.

5. What is included

Every clean includes your cleaner's time, our own cleaning products and materials, microfibre cloths and mops, DBS checking, insurance, and travel within our area. There is no sign-up fee and no admin fee.

Some work is outside what we do, including outsides of upstairs windows, carpet and upholstery shampooing, clearing hoarded or unsafe rooms, post-building dust, and anything requiring ladders or working at height.

6. Access

You do not need to be at home. Many customers leave a key or use a key safe. Any key you give us is held securely, is not labelled with your address, and is returned when the arrangement ends. If we cannot get in on the day and have not been told in advance, the visit may be charged.

7. Payment

Payment is by bank transfer after the work. Regular customers usually settle monthly. Our rates may change from time to time, and we will always tell you in writing well in advance. You will never find out about a price change from an invoice.

8. Insurance, damage and safety

Our work is insured. If we damage something, tell us as soon as you notice and we will put it right or claim for it. Please tell us in advance about anything fragile, valuable or awkward, and about pets, so we can work around them.

We may stop a visit or end an arrangement immediately, without notice, if a home is unsafe to work in or if a cleaner is treated abusively. That is the one exception to clause 3.

9. Your details

We use your name, address and contact details only to arrange and carry out your cleaning and to invoice you. We do not sell them and we do not pass them to anyone else for marketing. See our cookie and privacy note for what the website itself collects, which is almost nothing.

10. Complaints

Ring 07972 705389 or email Lucinda@la-cleaning.co.uk and you will get the person who runs the business, not a call centre. We would much rather fix something than lose a customer over it.

These terms apply from September 2026 and replace anything issued earlier. We will tell existing customers in writing if they change.